Privacy Policy
This Privacy Policy describes how MyProgress Digital ("we", "us", "our") collects, uses, stores and protects personal data when you visit myprogress.digital or interact with our services. This policy is prepared in accordance with the Personal Data Protection Act 2010 (PDPA 2010) of Malaysia and applicable guidelines issued by the Department of Personal Data Protection (JPDP).
By accessing our website or submitting information through our contact form, you acknowledge that you have read and understood this policy.
1. Who We Are
MyProgress Digital is a professional development education platform registered in Malaysia. Our registered address is 15, Jalan Kenari 5, Bandar Puchong Jaya, 47100 Puchong, Selangor. We can be reached at [email protected] or by telephone at +60 3-8070 7875.
We are the data controller for personal data collected through this website.
2. Personal Data We Collect
The table below sets out the categories of personal data we may collect, along with the purpose and legal basis for each type of processing.
| Data Category | Specific Data Points | Purpose | Legal Basis (PDPA 2010) |
|---|---|---|---|
| Contact Information | Full name, email address, phone number | Responding to enquiries submitted through our contact form | Consent |
| Enquiry Content | Subject of enquiry, message text | Understanding and addressing the nature of your request | Consent |
| Newsletter Subscription | Email address | Sending occasional updates about new course areas and modules | Consent |
| Technical Data | IP address, browser type, device type, pages visited, time on site | Website operation, security monitoring, analytics (where consented) | Legitimate interests / Consent |
| Cookie Data | Cookie identifiers, session data, preference data | Maintaining session continuity and remembering your cookie preferences | Consent / Necessary for service |
We do not collect sensitive personal data as defined under Section 4 of the PDPA 2010 (such as health information, political opinions, or financial account details) through this website.
3. How We Use Your Personal Data
We use the personal data we collect strictly for the purposes described at the time of collection. These purposes include:
- Reviewing and responding to enquiries submitted through our contact form
- Sending course update notifications to subscribers who have opted in
- Operating and maintaining the technical functionality of the website
- Monitoring and improving website performance and user experience
- Complying with legal obligations applicable to our operations in Malaysia
We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.
4. Disclosure of Personal Data
We do not sell, rent or trade your personal data to third parties. We may disclose your personal data in limited circumstances:
- Service providers: Third-party vendors who assist with website hosting, email delivery or analytics, engaged under contractual obligations to protect your data
- Legal compliance: Where required by law, court order, or the lawful request of a government authority in Malaysia
- Protection of rights: Where necessary to protect the legal rights, safety or property of MyProgress Digital, our users, or the public
Any third-party service providers we engage are required to process personal data only as instructed by us and in accordance with applicable data protection laws.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Contact enquiry data is typically retained for a period of 24 months from the date of the enquiry, after which it is securely deleted. Newsletter subscriber data is retained until you withdraw your consent to receive communications.
6. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction or alteration. These measures include encrypted data transmission (HTTPS), access controls on systems that store personal data, and regular review of our security practices. While we take reasonable steps to protect your data, no method of transmission over the internet is entirely secure.
7. Your Rights Under the PDPA 2010
Under the Personal Data Protection Act 2010, you have the following rights in relation to your personal data held by us:
- Right of access: You may request a copy of the personal data we hold about you
- Right of correction: You may request that inaccurate or incomplete personal data be corrected
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal
- Right to limit processing: You may request that we cease using your personal data for direct marketing purposes
To exercise any of these rights, please contact us at [email protected]. We will respond to requests within a reasonable timeframe as required by the PDPA 2010.
8. Cookies
Our website uses cookies. A full description of the cookies we use, their purposes, and how to manage your cookie preferences is available in our Cookie Policy.
9. Links to Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently. The inclusion of a link does not imply any endorsement of the linked website.
10. Children's Privacy
MyProgress Digital is intended for working adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has submitted personal data through our website, please contact us and we will take steps to remove that information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this document indicates when the policy was last revised. We encourage you to review this page periodically. Your continued use of the website following any changes constitutes your acknowledgement of the updated policy.
12. Contact and Complaints
If you have questions about this Privacy Policy or wish to exercise your rights under the PDPA 2010, please contact us:
MyProgress Digital
15, Jalan Kenari 5, Bandar Puchong Jaya, 47100 Puchong, Selangor
Email: [email protected]
Phone: +60 3-8070 7875
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) of Malaysia at www.pdp.gov.my.